Archives: Reviews

“I want to say how quick, professional, and outstanding it was to work with Wade this morning. A tech came out before the weekend (I don't know his name as I was not here at the time) and my unit is non-repairable so Wade came out to go over my options today. We discussed the possible units and what needs ti be done and he was absolutely WONDERFUL. A new unit has been purchased and I'm just waiting for install now! I asked that he come as EARLY as possible due to me needing to go to work today, I was not expecting 730am but was so grateful he came that early!! He made me feel at ease and excited for my new unit. I couldn't have chosen a better company to serve my needs. Thank you all (even the customer service I've spoken with) for being so kind and understanding in my time of need!!”

– Hilary R.

“As with each time before CC excelled. I really like the text and email notifications and reminders of scheduled appointments and service calls. This morning Jason was prompt, professional, and a welcomed sight who completed the service call quickly and completely. Central City continues to earn my business”

– Ben W.

“Our air conditioner stopped working on on one of the hottest days of the season. We were told probably couldn't get anyone here until 4 pm. We went to buy a window unit to get us thru until they could get here. Jake called before we got home and said he was on his way. He was here repaired the unit and gone by noon. He was very professional and friendly and is our Hero.”

– Billy L.

“Corbin was very polite and efficient, he did great work in a timely manner. When he was done he advised us of his inspection. We were very pleased of his work.”

– Walter H.

“This follow-up maintenance from yesterday. Richard installed a new thermostat – very thorough in checking that everything was working as intended.”

– Linda B.

“Yesterday Richard Sampson came to perform our first maintenance on our new Trane unit. We did not think our thermostat was working properly. He discovered two issues while he was here. One was that the 2nd stage hose was not connected, and two that the thermostat was not sealed properly.  In spite of fixing these two issues, he determined the thermostat still needed to be replaced.  

Richard was very thoroughly and knowledgeable with his diagnostics. I highly recommend him and prefer to have him come to our home to perform all future maintenance.”

– Linda B.

“Corbin showed up right on time, was professional with a great personality. He did a thorough check of our gas furnace. I enjoyed the experience of his being here and making sure we're good for the winter season. Central City's technicians and installers have always done a fine job on our heating and air conditioning installations and service. Corbin is a good addition to the staff.”

– Paul S.

“Great service both technicians Brad and Zack explained what they thought the problem was and got it fixed . They were friendly yet very professional in their job . I would like compliment your company on a feature I find very impressive … the text ahead system you have with the picture of the technician who will be coming is a huge plus as a safety feature !!!! Thank you”

– Jackie M.

“We had an issue with our unit that Central City installed about a year ago. Apparently had a bad board from the factory. Wayne quickly made the diagnosis, ordered the part for us and came back and installed it. Super friendly. Answered all my questions and made friends with our dogs. Great service.”

– David B.

“Brad, Garrett and Ryan installed a new heat and air unit at our house today. They were professional, courteous and knowledgeable. We love Central City Heat & Air. Highly recommend.”

– Alan B.

“Had the routine inspection service for my 2 AC units performed in late April. Came back from travel this week (5/23) and found the the downstairs unit hadn't been running for some time (temp well above setpoint on t-stat). Inspected the unit and found the blower cabinet door was sitting in place but not latched. Observed electrical tape had been used on the interlock switch so the unit ran following the inspection visit. All stopped when the tape let go. I put the cabinet door in place and latched it – system op resumed. The initial installation was very good as have subsequent maintenance checks over the years. This was not the expected quality service I paid for…”

– Philip G.

“Shawn and Brad did an excellent job installing our new HVAC unit. They showed up on time, finished the job on time, and were courteous and friendly. Very professional! We are very satisfied.”

– John C.

“The original install date was for a day that was expected to have a lot of rain. Wade called the day before, and was able to send the crew out that day. Chris, Brad, and Chip did an outstanding job. All the work was explained before they left. Would definitely use Central City for any other work I needed done.”

– Stacy C.

“I purchased a Trane gas furnace / air conditioning split unit and also a Mitsubishi split unit (electric A/C and heat) a couple months ago from these folks. I rate the equipment and ALL folks involved with the selling, installation, calibration, and answering all of my many questions as an A+ and 5 out of 5 stars. I personally want to thank them all (in order of when I met them): Wade, Jim, Donnie, Brad, Chip, Chris, Ronnie, Shawn, Tiny, Tristin, and Ryan. These folks worked with me every step of the way including working on Fridays and all my requests of equipment installation locations indoors and outdoors of my home. All equipment worked perfectly during the recent single digit cold temperatures! The gas heat is very, very, wonderful, warm heat, but I have to admit the electric heat from the Mitsubishi split unit not only put out a comfortable warm heat, it also worked perfectly during the recent cold single digit temperatures. The air conditioning from all equipment also worked perfectly when tested after install during the warmer weather. I highly recommend Central City Heating & Air Conditioning.”

– Larry T.

“Erin helped us select the heating/cooling unit best suited to our needs and the team of Joe, Chip, Ronnie and Don installed the unit. The team did a great job removing the old unit and replacing it with a new system.. We thank them all for their diligence in getting the job done and quickly.”

– Carolann A.

“Raining heavy. They still came. Had to make a trip to Knoxville for parts. They did. Came back quickly and repaired unit. Did I mention it was raining heavy. Well actually it was pouring! Good job! Thanks to all of you ! I have ordered snow! Lol”

– Larry B.

“I’m so grateful I chose AA-Air to replace both of my HVAC units. After getting the runaround from countless other companies, and dealing with people that didn’t show up on time, wouldn’t return calls, were not able to even acquire equipment to be installed or provide a timeline for when it could be done, I met with Larry who instilled confidence about his team and what is different about this company from others. I had a large group of installers show up on time, give me a courtesy call that they were on the way, were completely professional, explained everything I had questions about, and did a great job getting both units done in one day. I highly recommend this company.”

– Diana H.

“Chris and Shawn came to hopefully fix my new unit. They did a great job. Very kind and respectful. Hopefully the new unit will work better when the temperature goes over 80 degrees next summer.”

– Ann D.

“Our air conditioner was not working, and tech Steve was sent over to take a look at it. He was EXTREMELY thorough, and it was evident that he knew what he was doing. He quickly diagnosed the problem and got our air conditioner back up and running. For all our future maintenance, Steve is the one we will ask for.”

– Dan & Wendy B.

“Matthew T is a real asset to your company. He replaced a high voltage electrical breaker in our heat & air unit, very quickly. Matthew, clearly, knows what he is doing–he provided wonderful customer service!”

– Shirley D.

“always the best and John is the greatest , we Thank all of you so very much for a company that we can trust . Have been with you all for over 10yrs now looking forward for another 10 . Thanks”

– Cheryl S.

– Cheryl S.

“Great experience. Chris was on time and very knowledgeable. I found Chris was very personable and efficient. He took the time to explain what he found and what was needed. He also was able to answer my questions. I also liked that AA-Air messaged me letting me know when he was on his way and sent a picture of Chris so I would know who he was when he arrived. Great overall job by the company and Chris. I will use them in the future and recommend them to anyone.”

– Don T.

– Don T.

“Outstanding service from Chris, Kriegh, Pat, Shane and Matt. They were all extremely professional, courteous, knowledgeable, respectful and they explained the entire process. It was a 12-13 hour difficult job, with hours spent in the crawl space on a hot summer day. The owner, Donna, even made an impromptu visit. I would highly recommend this company for any AC needs. Where was Jordan? (An employee joke)”

– Stephanie Y.

– Stephanie Y.

“Kreigh was the best technician I've ever had in my home. He is naturally very courteous, very competent, highly efficient. I suggest you put him on the board of directors, if you have one. I think you have the most competent staff I've seen, to include Rob in dispatching. I suggest a substantial raise in salary for both”

– Joe S.

– Joe S.

“What an awesome & honest company! There was an issue/accident during maintenance that was rectified immediately & the cost for parts needing to be replaced was covered by the company. Every experience (general maintenance of existing units & install of mini-split systems) with this company has been outstanding. I highly recommend them. I initially used a competitor company & switched due to poor work & no shows on scheduled appointments.”

– Jacqlyn S.

– Jacqlyn S.

“Patrick was super respectful of my wife’s high risk condition and worked with us to minimize exposure while he was at our house. And he’s a nice guy.”

– Jay W.

– Jay W.

“Chris and Mat installed a gas service line for our outdoor grill. They were very innovative and efficient in getting the job completed. We have used AA Air for years and really appreciate their service and price.”

– Mike C.

– Mike C.

“We recently had an air/heat unit installed by AA-Air and was pleased with the service from beginning to end. The work was done in a timely manner and the outcome was wonderful. Everyone we dealt with was courteous and helpful. Erin made sure the unit was working correctly and was so helpful in making sure we knew how to get the most out of using the thermostat. I’ve used AA in the past and will continue to use them in the future. Thanks AA-Air!”

– Dorothy B.

– Dorothy B.

“Patrick, Chris and Kevin couldn't ask for more professional group of men. Very friendly and explained the process. Very conscious of home and keeping it clean. Overall was a great experience and will definitely use your services again and hopefully get this crew!!

Sandy”

– Sandy D.

– Sandy D.

“Kevin, Chris, and Patrick did a great job installing my new furnace, air conditioner and water heater. They were courteous, dependable, and thorough.”

– Kelley S.

– Kelley S.

“Couldn’t have asked for better service. Two of the nicest, most polite gentlemen worked all day, taking only a short lunch break, to get unit installed. They even stayed until 6 pm to clean up and patiently explain system to me…making sure I understood operation. Please pass on my appreciation to both Patrick and Chris for their professionalism and just overall courteous attitude. Job well done!
**they got bonus points for giving extra belly rubs to my dog!”

– Paula D.

– Paula D.

“First off, Erin came out and did an incredible job quoting us a new system. This wasn’t a 10 minute appointment with a huge quote to follow. Erin took her time, did full measurements of the house, then sat down with me and discussed what size unit we needed for our home. She actually suggested us go down is our unit size because we didn’t need the size that was currently in place. Incredible information from a very educated lady! Next, we had 3 guys out to install the system. Chris, Joe, and Patrick were the techs on site that day. Not only did they complete the work in a 5 hour window, they also had the proper manners to go along with their stellar work ethic. They went ahead and replaced some of the piping and duct work because it wasn’t visually appealing. And no, I was not charged for a change order on this, it was just their trade, and they rocked it. After the install, they walked us through the whole system, showed us how to use the app, and assured us that if anything went wrong, to let them know. Well, everything has been incredible. Even air temp, a more quite system, and yes, the duct work does make our garage look much better. Anyone that is in the fence about their Air companies, they really need to give Erin a call and let the magic happen. I do and will continue to share the level of integrity, professionalism, and skills that this team has! Overall, simply put, they reached and soared above expectations!!”

– Joshua H.

– Joshua H.

“efficient, knowledgeable, fast and kind are just a few words to describe the people I have met that work for AA Air. You will not regret hiring them. They’re great!”

– Bridgette O.

– Bridgette O.

“We had great service every step of the way. All employees were prompt , professional and courteous. We bought a new unit and Patrick made sure we had a clear understanding on how to operate the system and answered all our questions in a clear manner. I would highly recommend them to others”

– Lynn J.

– Lynn J.

“Always a good experience with you guys , Phil Pokrzywa was great today and so was John Key the last time he was here! I must say they are both A#1 in my book !!
Thanks”

– Jonny P.

– Jonny P.

“From the first encounter with AA-Air Co, it has been a pleasure working with this company. The entire staff has been wonderful!! Chris ? came out and inspected our old unit and was honest about what was wrong with it. Then Donna came to do the paperwork to get the installation process started. This was all done over the weekend and above and beyond what we expected for this to be done on a holiday weekend.the installers, Patrick and Shane were super!!! They arrived early and got right to work! After they installed all the components, they showed us how they worked, and even cleaned up the small mess that was created!! It was a great experience all around dealing with this company and I highly recommend their services!!!”

– Christina B.

– Christina B.

“Our upstairs air conditioning went out last night. Trying to find someone to come out on a Sunday was hard until we got a recommendation from a neighbor for AA Air. Chris came out and got it fixed in 30 minutes. They were very quick to answer our call and send a technician. The cost was very reasonable. Will definitely use this company again.”

– Deb S.

– Deb S.

“John Key has been a knowledgeable, trustworthy, dependable and skilled Workman keeping our heat and air maintained over the years. He let us know within the past few years that our HVAC would need to be replaced. Well, this September our old unit finally conked out. John was helpful in getting us assistance from his co-workers and we now have a new Trane system with which we are quite happy. We look forward to many years of seeing John come out to the house for regular seasonal maintenance. John is the best!”

– Gene R.

– Gene R.

“Patrick and Shane installed our new Trane HVAC system. They were courteous, efficient, and helpful in making sure our cats didn’t get out the front door! We appreciate their hard work and leaving our home clean with a new unit. Thank you!”

– Gene R.

– Gene R.

“Our old system needed replacing. Larry came out and gave us comprehensive info on replacement options. Cooper coordinated appointments and provided helpful info on the size of unit pieces that needed to go in our attic. Rachel handled multiple phone calls I had to make to AA-Air. All these staff were helpful, courteous, and patient with my questions. We now have a great new Trane system and are delighted with the system and grateful for the excellent service provided by AA-Air staff. Thank you!”

– Gene R.

“I was expecting someone older. Instead this very young fellow came to tune up my heating system. I soon found out that Kreigh was very knowledgeable and professional. One of the unit had stopped working two days prior and he knew right away what part had faulted. I was very happy of the service I received.”

– Francesco V.

– Francesco V.

“Have been with AA for years. They are always responsive when help is needed, do a great job.”

– Jerry P.

– Jerry P.

“I am beyond impressed with the professionalism and quality work from AA-Air. We called them, and they were at our house within the hour! The price was fair and heat came on immediately upon repair. I highly recommend this company…owner, Donna, and technician, Chris, are top notch in my book! Look no further for your HVAC repairs…thanks again, AA-Air!”

– Vickie W.

– Vickie W.

“Outstanding from consultation to installation.
Thank you for your knowledge, skills, efficiency, and integrity in a world that doesn’t often see all of these priceless attributes in one company!”

– Sherry B.

– Sherry B.

“Chris and Patrick came out yesterday to install my new Trane unit. They were very professional and extremely courteous. I now have heat (and air) again because of their expertise. Thanks, guys!”

– Marie B.

– Marie B.

“Enjoying my new system. Kevin and Patrick are great installers who were patient and in no rush to get my job done. I took the advice during the selection process and went with the most efficient unit. What a difference from the 25 year old system – my home is at a constant temperature now.”

– Jeff H.

– Jeff H.

“The AA-Air team of Kevin, Chris, Patrick and Steve replaced both of the units in our office and were absolutely wonderful to work with. They were very polite, efficient and very mindful that they were working in an office setting. They even programed the new thermostats for us and vacuumed the floor when they were finished. You never would have known they had been here! We've worked with AAAir for more than 25 years and would never call anyone else.”

– Julie M.

– Julie M.

“The team Kevin F, Patrick R, Chris D, Rof, and Tee were awesome! They showed up right on time and were educational and professional! The team was very respectful of our house and made sure to minimally impact our home and pets. The work was done above my expectations and we will for sure be repeat customers!”

– James H.

– James H.

“Kevin replaced my defective water heater. Because I live in a condo, the water heater is positioned in a utility closet behind the heating and air unit, which had to be removed to access the water heater. Kevin was extremely efficient in performing the work. He far exceeded my expectations in both the technical aspects and in his customer service skills. The company's owner rearranged his work schedule to accommodate me. I cannot recommend Kevin and this local business highly enough.”

– Richard A.

– Richard A.

“We had 2 HVAC systems replaced and our air duct system improved and sealed. Our experience with Erin Gillison and the installation technicians was excellent from start to finish. We appreciate their thorough attention to detail and follow-up with all our questions and concerns. They were a pleasure to work with.”

– Caren H.

– Caren H.

“My first time buying a heating and air system has turned out to be a painless experience. Starting on the day my 21 year old heating and air system decided it was time to call it quits.
AA-Air has been super duper in every way. Patrick and Rafael were the team who installed my new Trane system. They were on time, and did an excellent job. They were courteous, friendly, and answered all the questions I had concerning the new system. When they left my new units were installed and all evidence of work debris was cleaned up.
I highly recommend them.
Also, I want to say that Rob, Chris and Cooper were great in helping me schedule my appointments, getting my older unit diagnosed and helping me pick my new Trane.
AA-Air my hats off to you and the fine men who worked on my new system.
Thank you.”

– Jenny L.

– Jenny L.

“Chris did an excellent and thorough job. He pinpointed a problem and fixed it in no time at all. I'll feel comfortable with him maintaining my heating and air equipment in the future.”

– Lisa L.

– Lisa L.

“I’ve been using AA-Air for over a decade and am always happy with the service. Patrick was courteous and professional and willing to go the extra mile to sort out the problem with my old system.”

– Greta S.

– Greta S.

“Kevin, Chris and Patrick were extremely professional. We are pleased with every aspect of the installation of our duct work. You are extremely fortunate to have these three men represent your company. Thank them for a professional job well done.”

– Beth R.

– Beth R.

“Patrick did a great job. He was on-time, professional and completed the job faster than expected. His handiwork was clean and thorough. After the job was completed he did an inspection and confirmed with me the job met my expectations. It did. Thank you, he is a good man and should be commended for his skills, expertise and character.”

– Reymund E.

– Reymund E.

“Patrick and Chris were extremely professional and courteous. They wore foot covers and covered my stairs and left the place spotless. The best part is that the job was done in one day. I highly recommend AA Air! Fast, friendly, honest and affordable.”

– Cindi A.

– Cindi A.

“We had to replace the air conditioning and gas furnace for the main part of our home. From start to finish, our experience was completely positive. Kevin showed up and put in a full day of hard work removing and installing. He was very professional — quiet, clean, thorough. When he was finished, there wasn't a trace left behind — except a brand new unit! Thanks, Kevin!”

– Erin C.

– Erin C.

“Travis put in a full days work with Kevin replacing a broken HVAC at our home. He was polite, professional and very tidy. We were grateful to have such quality work done in our home. Thanks, Travis!”

– Erin C.

– Erin C.

“Larry came out to give us a quote on replacing our HVAC for the main part of our home. He was professional, thorough and very educational. Bonus for us — he had a great sense of humor, which made it a little better! He made sure we got the best of what we needed for our home. After the install, he came back and checked it all thoroughly.”

– Erin C.

– Erin C.

“We have had Phil out two or three times for repairs on different units at our home. His work is always quality, and he is very professional. He put in a lot of effort to think through the possibilities of repair before ultimately recommending replacement. We appreciated his time and energy to do so!”

– Erin C.

– Erin C.

“very professional service, solved problems quickly! Very happy with service would recommend to anyone
he explains very well in detail when they are issues!”

– Chandra S.

– Chandra S.

“Kevin & Travis replaced my burnt up Heat Pump and Air Handler. They showed up early, went right to work. Living in a mobile home can sometimes be a real challenge to get things done. These gentlemen were very professional, and knew what to do and how to do it. My wife and I are very pleased with their work.”

– Michael S.

– Michael S.

“Travis and Kevin did an excellent job replacing our burnt up Heat Pump and Air Handler. Both of these guys were very pleasant and respectful. They know what they are doing. My wife and I are very happy with the job these guys done.”

– Michael S.

– Michael S.

“John did an amazing job making sure our three units were in tip-top shape for this coming winter. He was friendly, professional, and timely. Thank you, John!”

– Alexis G.

– Alexis G.

“As a new first time home owner, it can be extremely stressful when your air conditioner quits working in the summer heat! AA Air was extremely helpful and nice about the entire process. I can't stress enough how impressed I was with every employee that I intereracted with. Everyone was professional, super nice, informative, and overall just great. It really made this stressful and expensive time not so bad. I would HIGHLY recommend this company for your needs. Our house is now a perfect 68 degrees and I couldn't be happier. If you are still on the fence about them, just know that my dog was more sad to see them go then he is when I leave. So that should tell you something right there.”

– Cassandra H.

– Cassandra H.

“Phil always does a good job doing the Spring and Fall maintenance HVAC checks. He is always on time for the appointment. I feel comfortable asking questions, and he doesn’t seem to mind answering them until I fully understand. I appreciate his professionalism and advice.”

– Anne G.

– Anne G.

“Chris and his assistant Kyle did a great job installing the media filters for my HVAC systems. They were on time for the appointment. I felt comfortable asking questions, and they didn’t seem to mind answering them until I fully understood. I appreciate the professionalism and advice provided by Chris and Kyle.”

– Anne G.

– Anne G.

“Kevin did an excellent job of installing the heat pump. He made sure the system was level, sealed, wired properly, and tested both the heat and AC to verify everything was working properly. He did not hesitate to answer our questions and checked out anything we commented on. If you need an installation, ask for Kevin. We certainly will.”

– Robert & Cindy D.

– Robert & Cindy D.

“John has been helping to maintain our home heating and cooling units for several years now. I have always requested him because I know I can trust him to accurately diagnose and repair any issues we may have. The repair costs have also always seemed reasonable and fair. He has met some very challenging situations we have had with professionalism and skill. For example, he fixed our pool heating unit and had to receive instructions on the phone from a tech person in Florida while he was doing the repair. John is always patient, polite, and never pushy in trying to sell extra services to us. I highly recommend him to anyone. Thank you, John, for taking such good care of us!”

– Debbie B.

– Debbie B.

“WE had a failure in our old heat system and we had a technician for fixing it. He restarted it but during the night it went down again (and it was the colder day in this winter). We then called AA-air who sent John. He noticed that the unit have had someone who used a spare part that wasn't the right one, so after he changed that we had our heat back and so far every thing is working!”

– Deborah F.

– Deborah F.

“We were really pleased how quickly you all responded to our service call, and John was very helpful with diagnosing & fixing the problem quickly. We purchased a new HVAC system with Central City last year and have been very happy with it. Yesterday, 1/8/15, our heat stopped working. We called and John came out within an hour. He diagnosed the problem, fixed and answered all the questions we had about what happened. It was a frozen drainage pipe and not the new system. We were extremely pleased with the quick response and how John took his time to explain to us what happened and how to prevent it. Thank you John!”

– KRISTIN R.

– KRISTIN R.

“You always do an excellent job…thank you!”

– Bill L.

– Bill L.

“John K. is very professional, friendly and efficient. We have used AA Air for years and have been very please with their work.”

– Sue K.

– Sue K.

“I called AA-Air to set up a service arrangement for my heating and air unit. I was extremely pleased with the service I received from John today. The experience was pleasant and easy. I feel like a made a great decision with AA-Air and trust John. He was knowledgeable and offered things for me to consider moving forward. I don't have to worry about any problems now!”

– Tanya K.

– Tanya K.

“I have been a customer of AA Air for more than 10 years. I have experienced reliable service in buying equipment and in the maintenance thereafter.”

– Jay S.

– Jay S.

“I called AA-Air to set up a service arrangement for my heating and air unit. I was extremely pleased with the service I received from John today. The experience was pleasant and easy. I feel like a made a great decision with AA-Air and trust John. He was knowledgeable and offered things for me to consider moving forward. I don't have to worry about any problems now!”

– Jill B.

– Jill B.

“Debbie has given me outstanding, professional service for the last many, many years I have been
associated with AA Air. Indispensable employee! Thanks, Debbie.”

– Jack b.

– Jack B.

“Kevin and Travis installed a new HVAC package system to replace our old and failing unit. They arrived on time and after introducing themselves, immediately began working. Unfortunately, it was a rather rainy day, however their effort to get the job done was not deterred. They were quiet and professional. Other than the obvious new unit, there was no evidence of them having been at our home. Very neat. Kevin took the time to explain the new thermostat and answer questions. Great team!”

– Ann A.

– Ann A.

“Travis and team leader Kevin replaced our old HVAC package unit. Travis introduced himself prior to beginning his work, was polite and professional. He worked tirelessly on the removal of the old unit, as well as the installation of the new unit. He also took his time making sure the areas of work were left clean and litter free. I would recommend Travis and Kevin in the future.”

– Ann A.

– Ann A.

“A couple weeks ago I learned I need a new AC system, ok that is not the good news 🙁
I went on line and started looking at reviews and these guys had great reviews
Then everything started falling into place, I met Larry he had the know how to get the task done right.
He was very nice and knowledgeable, he explained the whole process
He wasnt pushy just informative
He also spoke to his companies investment in their employees, to training and placing value in each
I really like that! Which makes me want to hire a company that cares for their own
Then the day to install came….Kevin and Travis showed up on time very focused on their task
Nice, and were great with my young dog, which is always a concern of pet owers
They worked all day on a saturday they installed, walked me through everything I needed to know, and all the questions I ask……they were great!
I think I have found a company from the install to the yearly services
Thank you AA-Air co”

– Tracy L.

– Tracy L.

“Kevin and Travis installed our new Heat/Air Unit today. They arrived on time, introduced themselves and got started right away. Erin stopped by to check that everything was running smoothly. In no time at all the old unit was dismantled and work on the installation of the new unit started. Several hours later the install was done and Kevin gave me a “crash course” on the new thermostat. Both men were extremely nice and courteous and on top very professional. After they left you couldn’t even tell they had been out. Everything was left neat and clean. Would recommend to have work done by them to any of my family and friends.”

– Petra L.

– Petra L.

“As always, John came promptly, identified problem and completed warranty repair with no charge.”

– Mike M.

– Mike M.

“Very professional and always willing to explain what they are doing and the problems that they may find.”

– Donisha R.

– Donisha R.

“I have used AA-AIR CO for 35 years. They have always done an excellent job for me. They have installed new units when I was building houses and have maintained my home units. I have found their staff in all my dealings with them to be very professional.

I highly recommend them to anyone that wants to install a new unit or to maintain existing units.”

– Bruce R.

– Bruce R.

“John Key is my service tech from Central City. I have worked with John on number of occasions. He is always courteous, helpful and knowledgeable. I have several pieces of rental property and wouldn't consider using any other company. They are honest and reliable. They do excellent work and leave the job site in pristine condition. If you are looking for a fine company to take care of your heating and air conditioning needs AA-Air should be at the top of your list. They have an excellent reputation for honesty and integrity. Call them….you'll be glad you did.”

– Becky B.

– Becky B.

“john is excellent and aa-air is awesome”

– Fred W.

– Fred W.

“Phillip is always on time, courteous, thorough and informative. No way to better describe him than simply, "Excellent."”

– Alton L.

– Alton L.

“I'm always glad when it's Phillip is the tech that is sent out. He's prompt, polite and efficient. He explains to me what he's going to do and then lets me know how it went. I fully trust him to work on our system.”

– John C.

– John C.

“John was our service representative on the quarterly service visit. He locates a gas leak in the system which required replacing the coil system. He ordered the system and upon its arrival, he installed it and upon restarting the Heat Pump he discovered another part that needed to be replaced. That part was ordered Ann he will complete the job upon its arrival. When we need additional service, we will definitely ask for John to bt our service man.”

– Herbert A.

– Herbert A.

“We found AA-Air in the Shepard's Guide 15 years ago as we were having trouble with the heating system right after we bought our house, Another company couldn't seem to solve the problem and we called AA-Air. They came right out and fixed the issue that day –they have been our HEVAC provider ever since and they have become like family. They eventually replaced the original systems that came with the house, and we couldn't more pleased. AA-Air comes to the house twice a year to do preventive maintenance so we know everyone at the company. Very professional-always prompt-always friendly.”

– Dave R.

– Dave R.

“As always, Debbie scheduled a speedy appointment and Phil P. was prompt, courteous, friendly and knowledgeable. Central City has been my heating/cooling professional for more than 20 years. They are an excellent company.”

– Barbara C.

– Barbara C.

“Phillip was right on time for our maintenance appointment and was professional, courteous and knowledgeable! Every tech I have worked with, including Phillip is experienced and knows so much. I can always trust their advice and suggestions. Being on the maintenance plan has enabled us to get more years out of our 20 year old heat and air unit. We love AA Air!”

– Melissa H.

– Melissa H.

“Right on time, professional, courteous and knowledgeable staff. Consistently reliable work. If you are looking for a long term, heating/cooling company – look no further. These guys are top notch and I won't use anybody else!”

– Laurie B.

– Laurie B.

“Had our first service after installation of a new furnace and a/c unit last summer. John was very professional, wore shoe covers even though we didn't ask him to, and completed the call while we went about our morning. Even took a look at the outside a/c unit though it wasn't included and said he'd bring a hose to clean it off in the spring. Been very happy with AA-Air!”

– Julie B.

– Julie B.

“John K did a great job in servicing our HVAC system. He arrived on time. He was able to complete the service outside. He had to come and find me in the house when the service was completed because I was expecting him to make adjustments inside the house.
We appreciate John's work and trust his recommendations.”

– Dave D.

– Dave D.

“Everything was fine and didn't take long. Your company is great as far as I can tell. Phillip Pokrzywa came on time and did a very good job as usual. He is always very professional which I like.”

– Nancy R.

– Nancy R.

“John Key showed right on time to take care of our service problem. He was very friendly and polite. He was very professional in analyzing our problem and taking measures to correct the problem. I was very impressed with his technical knowledge used to correct our problem If we have any other problems with our heating system i would hope that John would be available to correct them.”

– Francis M.

– Francis M.

“Phil Has been our AA-Air technician for almost 8 years now. He always does an excellent job and is quite knowledgeable about our TRANE unit. Once again, he did an excellent job today in checking out our system to make sure it was ready for summer. Well Done and Thank you, Phil.”

– Al H.

– Al H.

“Phillip did a great job and went above the standard by helping find and diagnose another problem we were having with our hot water heater. Got the plumber there ASAP and saved the day!”

– Kym C.

– Kym C.

“Phillip did a wonderful job of inspecting my HVAC equipment. He is always professional and courteous. He seems to be up on industry technology and I wholeheartedly indorse him and Central City”

– Daryl R.

– Daryl R.

“We're so thankful for this company. Everyone who has come to work on our units is very knowledgeable, very trustworthy, very kind and extremely helpful. We feel very cared for!”

– Jack V.

– Jack V.

“Already posted one review, but cannot thank AAAir, John, and all the service and office staff for their consideration over the years as I have aged and become less able to do things. Their actions and continued respect for their clients are an example to the whole community.”

– Laura J.

– Laura J.

“Phillip serviced the unit today and he is excellent. He is clean, efficient, thorough, explains what has been done, very courteous, friendly, on time, informs me of things that could possibly be done to say us money and future problems ——- can't say enough good things about Phillip! We love this company——-we feel as though they have our best interest at heart and they take care of us!!”

– Jack V.

– Jack V.

“AA-Air has taken care of us for years. The staff is always helpful and friendly and john does a great job!”

– Lisa J.

– Lisa J.

“AA-Air brings a higher level of knowledge and service that is backed with the experience unseen in other companies.”

– Karen G.

– Karen G.

“Phil is the "face" of AA-Air for me. He was the service specialist for call when the original unit failed and he has been the specialist for two routine maintenance checks on the new unit. He is efficient and knowledgeable.”

– Bob C.

– Bob C.

“When John does your service you have no worries. Always on time and ready to go.
It's always nice to see him pull up in the driveway. That's not always true of folks that keep things running. Thank you John”

– Frank L.

– Frank L.

“Highly recommend. Thorough, efficient, very competent, and great employees!”

– Alison D.

– Alison D.

“John is always so pleasant and I feel well taken care of when he comes to check my furnace and AC. It is a great comfort to know my system is checked and working well, and John is a joy to know.”

– Catherine M.

– Catherine M.

“Awesome service by all the folks at AA-Air! Donna leads an exceptional team.
Everyone we had contact with was professional, attentive, and provided us with a new heat/air unit that we will enjoy for many years to come.
Thank you everyone at Central City!”

– Pam H.

– Pam H.

“Great service!”

– Penny P.

– Penny P.

“John – always does great work and has saved us a lot of money with his knowledge and expertise.”

– Lisa C.

– Lisa C.

“AA-Air have been good to us for a long time. You all put in our first unit somewhere around 1975… you have the date. Anyway the service all around has been super. Some years later John and Susan Key moved across the street from us.. feels like we have our own Timberlake HVAC firm!
Many good wishes to the whole team there!
Dave Hake”

– Dave H.

– Dave H.

“This is a review on Mr. John Key with Central City: John recently serviced our three heat pumps. They are covered under our annual service contract which has been a good deal for us. John consistently does high quality work and patiently explains what he has done and why. He made certain to schedule routine maintenance for our largest unit prior to the end of its manufacturer's warranty period. He found the source of a slow leak of gas. The problem was one of the most expensive parts. John saved us having to pay a significant fraction of the overall cost of the entire unit for repair. Our unit can now proceed into old age for a few more years. AA-Air is a fine firm and John Key is one superb technician. Thanks, John!”

– Dave H.

– Dave H.

“Arrived on time. Polite. Found and fixed problem in about an hour. Wore covers on shoes while inside. Good job.”

– John H.

– John H.

“Phillip Pokrzywa performed the spring check-up on our system yesterday, April 3, 2015. As in the past many years he has serviced our system, he did an outstanding job. We know that we can count on Phil with complete trust to keep things in good working order. Honesty and trust are important to retired people on a fixed income. Thank you Phil…”

– Chuck S.

– Chuck S.

“Over the years Central City has always provided me with prompt and efficient service. John has always been quick to identify the problem and explain all the charges before doing any work. During this last preventative maintenance, he identified a start-up capacitor that was going bad on my older unit and was able to replace it with a new one from stock on his truck. This saved me an emergency call during the summer heat when it would of surely failed. I have never had any surprise charges on the bill and frankly from the work they put in to do the job right the first time, I'm getting a great deal. Even when my AC needed to be replaced a few years ago they set out the sales rep to drop off a few portable AC units to keep things cool before the new unit arrived. A services. Keep up the good work!”

– Paul R.

– Paul R.

“Your technician was competent, efficient, and courteous. I especially appreciate him not making me feel stupid when I asked questions, trying to learn about the air system at this condo. I hope you will assign the same person for the fall check.”

– Anne G.

– Anne G.

“It has been a long and continuous relationship with getting service through AA Air. They have met or exceeded my expectations. That is why I continue to select them as my HVAC provider.”

– Ed W.

– Ed W.

“Most helpful. He explained what he was doing in great detail. Very thorough in his inspections. We look forward to his coming and the time he spends with us.”

– Jerry M.

– Jerry M.

“John K. was, on time, careful about protective shoe shields when coming into the house, thorough with his work and informative when i asked questions. I am grateful to have him on my service list. Magdalene Liles and Owen Liles”

– Megdalene L.

– Megdalene L.

“AA Air and John do a superb job. I have been a customer of theirs for over 30 years.”

– David W.

– David W.

“Phil as usual did a marvelous job. His expertise and professional behavior are what I desire in someone providing my service. His non abrasive advice is really of great value in this day and age. Because of his advice and help, I will replace my aged system with a new system which should keep me comfortable for some time.”

– Ed W.

– Ed W.

“John Key did an excellent job as usual with my spring servicing. Best technician that has ever serviced my HVAC equipment.”

– David P.

– David P.

“John performed service on my units today. it's unusual today to see people always on time, neat, meticulous and knowledgeable. I know I've become spoiled over the past 30 years with this kind of service. What never fails to surprise me is John was aware of the company's history with me and the units they've installed during that time. I have found that the design of my installation has proven itself with durability, cost effectiveness and performance over many years. John and the other service techs always take care of the little things that head off problems. Its such an advantage to have techs who not only have been there before but are up on what they are going to see before they get there. Two of my children had AA – Air put units in for them and thanked me afterwards for the experience with the same installers and service techs I've had. It was for them a vast improvement over the experience they had with other companies.”

– David C.

– David C.

“Phillip came out today to service the units. As always, he is courteous, efficient, friendly and on time – couldn't ask for more. I love this company and have used them for the last 20 years! I would hands down recommend them.”

– Laura R.

– Laura R.

“Received excellent and friendly service from my first call for an appointment for spring maintenance through the actual service call by Philip. They even called when the service expert could not make the appointment due to a death in the family. They then rescheduled it immediately. Philip took care of a minor problem which makes it easier for me to perform monthly maintenance tasks and then looked into another problem which was not a part of the maintenance appointment.”

– Judith G.

– Judith G.

“Phillip came up with an excellent suggestion to extend the life of our heating and air unit. I have recommended AA-Air to family and friends and will again.”

– Donna B.

– Donna B.

“Fantastic service from first contact thru finished service call. They listen to your problems and try to find a solution.”

– Judith G.

– Judith G.

“John Key is very knowledgeable, professional, intelligent, and personable; I can be assured that my HVAC is taken care of every six months by AA-Air (I always ask for John, but have appreciated other technicians' work as well when John was not available), and should I encounter an emergency, they'll come over as soon as possible. Debbie, the office manager and scheduler, is very efficient, has a very kind voice, and keeps me updated about when AA-Ait's service personnel can get to my house. Thank you for everything, AA-Air!”

– Doris I.

– Doris I.

“We have been long time customers of AA-Air and consider them all to be top professionals in every way. Knowledgeable, professional and thorough. Phil P. is no exception to that high standard. He along with the company certainly deserve the 5 star grade.”

– Bob H.

– Bob H.

“AA-Air is an honest, reliable and dependable heat and air company, I would recommend them to anyone. Service Rep. Phillip, arrived exactly on time and was very professional and courteous.”

– Kathleen V.

– Kathleen V.

“AA Air has always been very reliable and fairly priced. I have used them for many years. John is extremely good at his work and also a very personable fellow.”

– Patrick B.

– Patrick B.

“John serviced our heat pump and took the time to explain how the system functioned. He is proficient and very exacting in performing his task. Would gladly recommend John at Central City to service your heating/cooling system.”

– Swannee W.

– Swannee W.

“AA Air installed my Trane heat pump many years ago and has done a great job of keeping it running smoothly and efficiently. John has been out here several times over the years and has always been quick, fair and honest in his dealings with me. He knows his business and is also a very personable fellow whose visits I enjoy.”

– Patrick B.

– Patrick B.

“Phillip is always courteous and knowledgeable when he does annual maintenance on both my home and business. Would highly recommend AA-Air to anyone.”

– Shannon M.

– Shannon M.

“Many thanks to John Key for suggesting and installing an ECM furnace motor which is much quieter and consumes far less energy enabling me to run the fan 24/7 thereby improving the quality of the air in the house. Once again a great job by Central City”

– David P.

– David P.

“John Key checked our air condition (+ heating system) a short time ago ..He was very professional, knowledgeable, friendly & overall a very efficient member of the Central City – I would welcome him in our home anytime.”

– Skip F.

– Skip F.

“Patrick installed our new Geothermal Heat Pump and did an excellent job. He is thorough and courteous. Very happy with the work he did !

John K. was also involved to inspect and review the service provided. John K. is very knowledgeable and provides excellent overall customer service.”

– Marvin W.

– Marvin W.

“Phillip was on time, courteous and pleasant. Got our HVAC ready for another season. AA-Air is extremely reliable and helpful.”

– Walter G.

– Walter G.

“John provided excellent service and advice. He is personable, knowledgeable, and a good communicator. AND, he rubbed my dog's earsl Now, THAT is service with a smile.”

– Carolyn C.

– Carolyn C.

“Phillip arrived on-time at the appointment, performed a very thorough inspection and discussed the dbill and made a required adjustment. Very professional.”

– Carl M.

– Carl M.

“We have been very satisfied with AA-Air. We have used them to service our heating and cooling units for many years. They have provided great annual service and installation of new systems at competitive prices.”

– Ted R.

– Ted R.

“AA-Air has always done a good job for me. I have been a customer for over 20 years. John serviced my unit today and made sure everything was OK. John has also checked my unit in the past. Good service, Good people, and very professional. Thanks for coming by.”

– Jack B.

– Jack B.

“Central City and its employees are among the finest you will find. Their technical expertise, genuine concern and respect for its customers are exemplary. Their pricing is very fair. Phil P deserves a day off with pay !”

– Courtney M.

– Courtney M.

“John was in our office today for our semi annual maintenance and the installation of a surge protector. He did a great job. Knowledgeable and friendly. He even completed our online registration for the surge protector. We are very pleased with Central City.”

– James B.

– James B.

“John did an excellent job repairing and servicing our two units. He was very informative about what needed to be done and let us know our options. Definitely recommend AA-Air Co”

– Tommy T.

– Tommy T.

“AA-Air was prompt and thorough with the HVAC diagnosis and cure to get it running again. John is very knowledgeable about HVAC systems and explains technical stuff in terms even I can understand. Very professional company.”

– Ken S.

– Ken S.

“First of all, the person who answers the call (dispatcher?) lets you know when the serviceman will be there. Then, calls again to say he is enroute to your house. Good followup. When John Key came to service the HVAC system, which had not been running for several weeks, he was prompt, courteous, and explained what it needed and why to get running again. John clearly knows his HVAC stuff…been doing it for decades. He got the system fixed up and left me the parts he replaced. I would recommend AA Air Co. to anyone who wants professional service at reasonable prices.”

– Ken S.

– Ken S.

“Phil was very noticeable and courteous. He inspected the unit but found nothing wrong. Said it had to be a glitch? All we know was it did not work the night we turned the blame unit on.”

– John D.

– John D.

“The tran xb13 in my house broke down and Phil from AA air fixed it. Quick response, excellent service and reasonable price! I’ m glad I chose them.”

– Huijaun L.

– Huijaun L.

“Phillip Pokrzywa diagnosed and solved my furnace problem in about 30 minutes. He was across the street helping another client and I went up to his truck and told him I was #61 on another company's list and could he please come help me. We got a customer service # from AA-Air and he came within 30 minutes. He was polite, helpful, interested, and gave me information when I asked for it. Good service rep for AA-Air.”

– Mary B.

– Mary B.

“These team leaders were exceptionally knowledgeable and dedicated to doing their job to accomplish customer satisfaction and making the installation of a new Heating/Cooling system a pleasant experience. Very Professional !!”

– Richard B.

– Richard B.

“I liked Phil's approach to servicing my heating and air unit. He was personable, of course, in answering my questions about my AA-Air systems–even when they were not connected to the specific task he had come for–and helped me understand some basic procedures I could adopt in using my systems in general. He did his inspection with dispatch and thoroughness. It was the kind of service that gives me confidence in AA-Air.”

– Yulan W.

– Yulan W.

“Phillip was knowledgeable about what was needed during his maintenance visit. He gave me information about the 3-month air filters that I did know about.”

– Bessie M.

– Bessie M.

“We have used this company for many years, and recommended them to many of our friends & relatives, we have always been happy with our service.”

– Richard T.

– Richard T.

“John did an excellent job, he found a leak from our master bath commode, which was put in last year when we remodeled both bathrooms, had to put down new sub flooring, don't need it to go bad, I was glad he noticed, I never go under the house so no telling when it would have been found.”

– Richard T.

– Richard T.

“John has worked on my mother's heating and air unit for almost 30 years. He is professional, friendly and so helpful. I know that he will be honest with her about the unit and that's a wonderful feeling.”

– Mildred R.

– Mildred R.

“Phillip at AA-Air is terrific. He came out to the house after a power surge knocked out our Trane AC transformer, diagnosed, explained, and fixed the problem promptly. This isn't the first time Phillip worked at our house, and he has shown us courtesy and quick, reliable service consistently. AA-Air stands behind its products and technicians and is HIGHLY RECOMMENDED!”

– Sally B.

– Sally B.

“Phil did an excellent job in working on our HVAC unit. He looked at another unit and gave us some recommendations for a replacement unit and instructions to monitor the existing units. Phil was very professional in doing his job.”

– Dave D.

– Dave D.

“John did an excellent job repairing and explaining what he was doing. Repaired an older unit and gave me good ideas to alleviate future problems. Absolutely recommend the company.”

– David D.

– David D.

“Everyone I've dealt with at Central City, whether on the phone or in person, has been extremely friendly and professional. John Key showed up promptly and was very friendly and professional, even though he had to deliver the bad news that I probably needed a new AC unit. I would not hesitate to recommend him and AA-Air to anyone! John Key is a great technician and an asset to AA-Air. I highly recommend the company and all its employees with whom I've dealt.”

– Nancy H.

– Nancy H.

“We've been doing business with AA Air for several years. Phil did our spring maintenance this time, and as always, arrived on time, was very professional and friendly. Thank you!”

– Kim S.

– Kim S.

“John was amazing. Very knowledgeable about the service he was providing and was able to explain to me so that I was able to understand. Highly recommend AA-Air Co to anyone needing their service.”

– Lisa W.

– Lisa W.

“I have used AA Air for years and have always been very happy with the service. Phillip recently serviced my unit for my spring check up. He was very professional, helpful, and answered all my questions.”

– Jeannie U.

– Jeannie U.

“AA Air Company provided me with quick and reliable service, which was extremely important when my school's air conditioner went out in 93 degree weather. The air technician got us cooled off and ready for the next school day way faster than I would have imagined. Thank you!”

– Amanda S.

– Amanda S.

“Service and professionalism from Phillip Pokrzywa was outstanding. Thank you so much for making sure my AC unit was working properly. Could not recommend a better company for all your heating and air needs!”

– Hilary T.